We accept payments via credit/debit cards (through Conekta ), PayPal, Cash Payments (Via OXXO), Bank Transfers and Deposits and Deferred Payments
We protect the security, information and communication of our clients at any time and from all devices.
We have SSL security certificates.
Check our privacy notice.
If your payment was declined, your card will not be charged. If the payment is confirmed but then cancelled, you will receive a refund. before your cut-off date.
If you want to make any clarification, we recommend that you contact [email protected]
Send an email with the following information:
The tax certificate is mandatory to issue invoices because we are in CFDA 4.0< /p>
The information will be sent via email to [email protected]
You will receive your invoice by email once the process is complete, it's very easy!
The assigned delivery time* is considered from the confirmation of payment, the order preparation time is between 3 to 5 business days (Tuesday to Friday), which involves delivery of the package to the logistics company that has been selected, as long as they are not pre-sales.
*Delivery time may vary depending on the following factors:
Delivery times depend on each courier and are outside the jurisdiction of DongSong.
Once the tracking guide has been generated, you will receive a tracking number. We will send it to you by email, along with the tracking link on the page of the shipping company you have selected, so that we can track your package.
When you receive your confirmation email, verify that all of your address information is correct. In case of incorrect address information, DONGSONG is not responsible for the non-arrival of your order.
To correct your data, you must contact us immediately within a period of no more than 24 hours from when you have received your order confirmation email, through Instagram, Facebook or WhatsApp.
Once the guide has been generated and/or the shipment has been made, it will not be It is not possible to make a refund, or change the address or product.
We cover shipments to all states of Mexico
Your shipment can be:
*Not all courier companies apply to all postal codes
We also have personal deliveries at our branches
Roma: Av. Insurgentes Sur 488, Roma Sur, Cuauhtémoc, 06500, CDMX< | Linda Vista: Bogotá 649, Lindavista Norte, GAM, 07300, CDMX free of charge.In case of changes from shipping to pickup in a physical store, they can be made Only if the order has not been packaged or a tracking number has been generated, the customer must contact DONGSONG to inform them of this.
If the package returns to our branch, a second delivery can be requested, within a maximum period of 10 calendar days once the package has arrived at the branch, as long as the shipping cost is covered or the cost of the product is reimbursed. (CHECK REFUNDS SECTION).
In the event that DONGSONG is unable to communicate with the customer, the order will be canceled (CHECK THE CANCELLATION SECTION)
Physical store pickups will be made at the store located at Av. Insurgentes Sur 488, Roma Sur, C.P. 06500, CDMX, Mexico.
All deliveries will be made at the counter from Tuesday to Saturday from 11:00 a.m. to 6:00 p.m. and/or on Sunday from 11:00 a.m. to 4:00 p.m., except on holidays when there is no work and from 2:00 p.m. to 3:00 p.m. on weekdays, as the store is closed for lunch hours.
To pick up your order you will need the following information:
If it is a product in stock, you can go the day after placing your order.
You can check through our means of communication (Instagram, Facebook and WhatsApp) if the product is available for collection.
If the order includes a pre-sale product, it can be collected as soon as notice is given that the product has arrived at the physical store. This notice may be through social networks and/or email.
You have 20 CALENDAR DAYS TO PICK UP YOUR ORDER, from the moment you receive your collection email. If you do not comply with this time, the following penalties will be applied:
We deliver our orders within approximately 7 business days in most of the country.
Some postal codes are considered extended areas by courier companies, and the delivery time guarantee indicated does not apply to them. We do not refund the shipping cost in these cases. To have a clear idea of the delivery date, check the email that we will send you when the package has been collected. If the customer wishes to cancel their order, they will have to a maximum period of up to 7 calendar days from the date the purchase is confirmed via email, communicating through any of the means of communication indicated by DONGSONG (Instagram, Facebook and/or WhatsApp)
If it is a shipment, the order cannot be cancelled once it has been packaged or the tracking number has been generated.
In the event that the customer wants to recover a cancelled order, this can be done as long as there is stock of the product and the customer pays the penalties, if any. If there is no stock of the product, a replacement will be offered. The customer is given the option to use the cost as their credit or refund it, deducting the amount of penalties and/or commissions, if applicable.
For payments made through DEFERMENT, please contact us directly to cancel and refund your order.
If a product is marked with the note “Subject to changes due to availability”, the product may be exchanged for a similar one of the same cost without prior notice to the customer.
In the event that the product does not contain such marking and there is no stock of it, DONGSONG will contact you The customer will be contacted by phone and/or email to inform him/her about this and will offer him/her the alternative of exchanging the product for another of the same price or making the corresponding refund for the value of said product (SEE THE REFUND SECTION).
In the event that the customer cannot be contacted, the order will be cancelled (CHECK THE CANCELLATIONS SECTION), giving a time limit of:
Payments through PayPal, credit or debit cards will be given a period of up to 15 calendar days, refunding the total amount of the order.
Payments through bank transfer or deposit or in OXXO or through DEPENDING, the term will be up to 30 calendar days. If the customer contacts DONGSONG after their order has been cancelled, a refund may be made via bank transfer, minus the bank fee.
